Privacy Policy
Last updated: May 4, 2026
At Freshwave, your privacy matters. This policy explains what data we collect, why we collect it, and how you can control it. We believe in transparency — no hidden clauses, no fine print traps.
Information We Collect
// Account Information
When you create a Freshwave account, we collect your name, email address, username, and password. Artists may also provide additional profile information such as biography, genre, and social media links.
// Usage Data
We automatically collect information about how you interact with our platform, including tracks played, artists followed, playlists created, search queries, and time spent on the app. This data helps us improve your experience.
// Device & Technical Data
We collect device identifiers, operating system version, app version, IP address, and general location data (country/region level) to provide and improve our services.
// Payment Information
If you subscribe to a paid plan, payment details are processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.
How We Use Your Information
// Service Delivery
We use your information to operate the Freshwave platform, personalize your music discovery experience, process transactions, and provide customer support.
// Communications
We may send you service-related emails (account confirmations, security alerts), and with your consent, promotional communications about new features, artists, and events.
// Analytics & Improvement
Aggregated and anonymized usage data helps us understand how our platform is used, identify bugs, and develop new features that serve our community better.
// Legal Compliance
We may use your information to comply with applicable laws, respond to legal requests, enforce our Terms of Service, and protect the rights and safety of our users.
Data Sharing & Disclosure
// We Do Not Sell Your Data
Freshwave does not sell, rent, or trade your personal information to third parties for their marketing purposes.
// Service Providers
We share data with trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics, payment processing). These providers are contractually bound to protect your data.
// Artist Interactions
When you follow an artist or interact with their content, certain activity data (such as stream counts) may be visible to that artist in aggregate, anonymized form.
// Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
Data Retention
// Active Accounts
We retain your personal data for as long as your account is active or as needed to provide you services.
// Account Deletion
When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
// Backup Systems
Residual copies of your data may remain in our backup systems for up to 90 days following deletion, after which they are permanently purged.
Your Rights & Choices
// Access & Portability
You have the right to request a copy of the personal data we hold about you in a portable, machine-readable format.
// Correction
You can update or correct your account information at any time through your profile settings.
// Deletion
You have the right to request deletion of your personal data. Submit a data deletion request through our dedicated Data Deletion page.
// Opt-Out
You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or updating your notification preferences in the app.
Security
// Technical Safeguards
We use industry-standard encryption (TLS/SSL) for data in transit and AES-256 encryption for data at rest. Access to personal data is restricted to authorized personnel only.
// Incident Response
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.
Cookies & Tracking
// Essential Cookies
We use essential cookies to keep you logged in and maintain your session. These cannot be disabled as they are required for the platform to function.
// Analytics Cookies
With your consent, we use analytics cookies to understand how users interact with our platform. You can manage cookie preferences in your browser settings.
Contact Us
// Privacy Inquiries
For questions about this Privacy Policy or to exercise your data rights, contact our Privacy Team at privacy@freshwave.app or submit a request through our Data Deletion page.
// Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate the urgency in your subject line.
// YOUR RIGHTS
Want to delete your data?
You have the right to request deletion of all personal data associated with your Freshwave account. Submit a request and we will process it within 30 days.
Request Data Deletion →